What's The Difference?
Auto Attendant Greetings
When a customer or potential customer calls your business, instead being greeted by a company representative, they are greeted by an automated attendant (recording) that provides a menu list of options.
It routes calls to an extension, a hold queue for the next available representative or a voicemail box recording allowing the caller to leave a message. It also plays on-hold messages and music while the caller waits in hold queue.
Aside from routing calls, the AA can provide company information such as: website address, sales & service information, hours and directions, product inquires, troubleshooting/help, accounting/billing, technical support, after-hour, special closings, holiday announcements and emergency after-hours information to name a few.
Interactive Voice Response (IVR)
Auto Attendant - Daytime
Interactive Voice Response - I.V.R.
Auto Attendant - After Hours
Auto Attendant Greetings
Keep it simple and concise
Please include any additional information that will help our script writers. Thank you!
Phone: 1-800-685-5808 Fax: 1-866-437-0745
Script, Voice, & Music
Create a positive, professional image of your business
Communicating with your customers while on-hold is just good business manners
On-Hold messages can teach, inform, promote and entertain your on-hold customers
Your customers are interested in what you offer because they called your business
Greatly improve customer service and keep customers interested and on-the-line
Increase revenue by providing information about your services and products
Excite customers by telling them about new services and products now available
Reassure callers you realize they’re holding, and you appreciate their business
Eliminate dead silence! Silence is not golden in the business world
Prevent costly litigation for playing the radio or unlicensed music
Greatly reduce caller hang-ups which is lost revenue
You control exactly what your customers hear
You have own Captive Audience
Tell customers about your business specialty!
Tell callers what makes your business unique over your competition!
Announce hours, directions, website or other commonly asked info!
Give information about your services and products to reinforce what you offer!
Get them excited about new products and services -now being offered!
Announce upcoming events, sales, promotions or close-out sales!
Inform callers you’re expanding, moving or opening a new location!
Thank your customers for their patronage and for holding!
Build your brand identity and include a company jiggle or slogan!
Inform callers of important need-to-know info or upcoming changes!
Boast that you’re a leader in your industry and have received honors & awards!
The applications are UNLIMITED!
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Have A Question?
Whatever questions you have, feel free to get in touch with us!