Who writes the scripts? We do!
But some clients prefer to write their own. We are happy to work with you in whatever way is best for you. Our scriptwriters have 30+ years of experience and can write on any subject. Script writing, proofreading and advisement is included at no extra charge.

Auto Attendant & On-Hold Scripts

Auto Attendant

Main Menu Greetings & Prompts

General

Thank you for calling (insert company name)
If you know the extension of the party you are trying to reach, you may enter it at any time.

• To speak with a Sales representative, press 1.
• To reach a Customer Support agent, press 2.
• To reach our Billing department, press 3.
• To hear our Business hours and Website address, press 4
• To speak with an Operator, press zero, or press 9 to repeat these options

Reach a Representative First

You have reached (insert company name)
Please choose from the following menu options

• To speak with a Representative, press zero
• For Customer Support, press 1
• For Troubleshooting questions, press 2
• For Accounting questions, press 3
• To leave a message in our general voicemail box, press 4
• To repeat these options, press 5

Multi-Language

Thank you for calling (insert company name)
To continue in English, press 1, for Spanish, press 2.
• To reach a Staff Member by name, please press 1.
• For Sales, press 2.
• For Technical Help, press 3,
• To place an Order, press 4.
• Accounting, press 5
• To find a store location near you, please press 6
• Press Zero to speak with a representative

Promotional Campaign

Thank you for calling (insert company name).
• If you are calling about our advertised special, please press 1
• To Place an Order, press 2
• To Cancel an Order, press 3
• To check the Status of an order, visit (website name) or stay on the line for the next available agent

Thank you for calling (insert company name)
• To speak with a Customer Service representative, press 1
• To hear our Specials, press 2
• For all other calls, please press 3 or remain on the line, and someone will assist you.

Departments-Extensions-Prompts

• For the Operator, press …
• For the Receptionist, press …
• For a Company Representative, press …
• For Reservations, press…
• For the Front Desk, press …
• For the Sales Department, press …
• For Technical Support, press …
• For Customer Service, press …
• For the Client Relations Department, press …
• For the Troubleshooting Help Department, press …
• For the Marketing Department, press …
• For the Benefits Department, press …
• For the Human Resources Department, press …
• For the New Products Division, press …
• To speak with an Agent, press …
• For our Employee Directory, press …
• For Accounts Receivable, press …
• For Accounts Payable, press …
• For Directions, press …
• To Dial by Name, press …
• To find a store near you, press …

Hospitals, Medical Offices/Facilities

Hospitals

Thank you for calling (enter hospital name)
To direct your call in the most efficient manner, please listen closely to our menu options.
• To reach a patient’s room, press 1
• To our directory of departments, press 2
• To hear information about upcoming screenings, press 3
• To reach our billing department, press 4
• To become a volunteer, press 5
• For all other calls, press 6

Or remain on the line, and a hospital representative will help you in just a moment.

Pharmacy

Thank you for calling (insert Pharmacy name)
If you know your parties’ extension you may enter the extension at anytime
Please listen carefully, our menu options have changed

• For prescription refills, press 1.
• If this is a doctors’ office, calling in, a prescription, press 2
• For office hours and directions, press 3
• To reach a Pharmacy staff member, press zero

Doctor’s Office

Thank you for calling the office of Dr. _____________. If you are a new patient, please remember to complete and bring with you to your first appointment, ALL new patient forms. Visit www. _______ and, click new patient forms.

Please choose from the following menu options.

• To schedule or cancel an appointment, please press zero
• For prescription refills, please press 1
• To speak to our billing department, press 2
• For our website and fax number, press 3
• To repeat these options, press the pound key.

Managed Health Care

Thank you for calling (insert Managed Health Care name)
Please listen carefully, our menu options have changed

• If you’re a member or wish to become a member, press 1.
• If you’re calling to verify member eligibility, press 2.
• If you’re a medical provider, press 3.
• If you’re calling for a pharmacy authorization or pharmacy issue, press 5.
• If you’re calling with a privacy question, press 6.
• If you’re calling to report suspected fraud, press 7.
• To repeat this menu, press 9.

Medical Facility

Thank you for calling (enter Medical Facility name)
• If you are calling to arrange transportation, press 1.
• Talk to someone in our member service center, press 2
• If you have a health or medical question, press 3
• To speak with our Case Management Department, press 4.
• Pharmacy authorization or pharmacy issue, press 5.
• For our Vision Care Services, press 6.
• For mental health or substance abuse services, press 7.
• To report suspected fraud, press 8.
• To repeat this menu, press 9.

Banks/Financial

Bank 1

Welcome to (insert bank name). You can access your account information, online, any time at www.____________________.com

Please enter your account number followed by the pound sign.
• To report a lost or stolen credit card press 1.
• For bank by phone press 2.
• To open a new account, press 3.
• To speak with a banking representative, press the pound key now.

Bank 2

Thank you for calling (bank name), located at (address, city, state).
If you know the extension of the person you are trying to reach, you may enter it at any time.

• For a directory of extensions, press 1
• For our banking hours press 2.
• If you would like to leave a message remain on the line. One of representatives will return your call.

It is important to not leave any financial transaction requests on this line, as we will not be able to complete them for you. If you need immediate assistance, please call our customer service center at (___________). Thank you for calling and have a successful day.

Bank 3

Welcome to (insert bank name). This call may be recorded. To get started, please say or enter the last four digits of your ATM debit card number, social security number or enter your access ID or account number. For security purposes, you must provide required information to speak to an associate. If you need more time, say Wait a moment or press 1.

Product Sales Company

Product 1

Thank you for calling (insert company name). You can place your orders on-line at www. __________.com
• For more information about our products, press 1
• If you have troubleshooting questions, press 2
• For Billing questions, press 3
• For a Dial by Name directory, press 4
• If you know your party’s extension, please dial it now.
• For all other inquiries, please stay on the line, and a representative will be happy to assist you.

Product 2

Hello, and thank you for calling (insert company name)

• If you are calling to place an order, press 1
• If you have already placed an order and have a question, press 2
• If you’re returning an item, press 3
• For all other calls, please press 4 or remain on the line and the available
representative will be happy to help you. Thank you for calling.

Product 3

Thank you for calling (insert company name)

If you are calling in reference to our TV special, press 1
If you wish to hear more information about our other products, press 2
If you wish to return or cancel your order, please press zero.
To hear these options again, press the pound key

Thank you for calling and have a great day

Holiday Greetings

Greeting 1

Thank you for calling (insert company name)
Be sure to take advantage of our 20% discount on all purchases through the month of December.

• To place an order, press 1.
• To follow up on an existing order, press 2.
• To speak with a representative about our products, press 3
• If you have a billing questions, press 4.
• To repeat this menu, please press the star key

Greeting 2

Happy Holidays and thank you for calling (insert company name).
• One of our top sellers during the holidays is our __________. Press 1.
• To place an order, press 2
• If you’ve already placed an order, and have a question, press 3.
• To cancel an order, press 4
• For our fax number and website address, press 5
• To return to the main menu, press the star key.
• Press zero for our receptionist

Greeting 3

Happy Holidays, you have reached (insert your company name).
You can place orders 24 hours a day, 7 days a week, 365 days a year by
visiting our website at www. ___________.com. Otherwise, please select from the following menu options.

• To hear our holiday specials, press 1
• To speak with a company representative, press 2
• For our billing department, press 3
• If you have a question, concerning your order, press 4. Please have your account number ready.

Thank you for calling (insert your company name)

Auto Attendant Greetings & I.V.R

When a customer calls, they are greeted by a voice recording that provides a list of extension prompts.

On-Hold Messages

On-hold callers hear exactly what you want them to hear!

Videos/Training/Apps

Recordings and voice acting for E-Learning, Apps, & Videos.

Voicemail Recordings

Encourage customers to leave a message and not hang-up.

Professional

Script, Voice, & Music

LISTEN TO SAMPLES
Go

We Are Proud To Serve Over 100 Industries!

  • Art Galleries
  • Attorney/Legal Services
  • Auto Dealerships
  • Autobody Repair
  • Auto Rentals
  • Barter/Trade Organizations
  • Bottled Water Delivery
  • Computer Sales & Repair
  • Craft and Hobby Stores
  • Day Spas
  • Delivery Service
  • Distribution Centers
  • Education – Technical, Community, Trade, Universities, Learning Centers:
  • Engineering – Construction, Electrical, Mechanical, Special Alloys
  • Event Venue Rentals
  • Event Planners & Organizers
  • Exotic, Classic, Antique Car Transportation
  • Exterminating/Pest Control
  • Family Fun Entertainment Multiplexes
  • Financial Centers & Banks
  • Financial, Estate, Wealth Management and Planning
  • Florists
  • Furniture
  • Golf & Tennis Resorts
  • Government/Utilities
  • Granite, Marble, Glass & Mirror Designs & Repair
  • Heat, Ventilation, & Air Conditioning (HVAC)
  • Hotels, Resorts, Inns, B&B, Lodges
  • Industrial Equipment Rentals – Lifts, Cranes, Bobcats
  • Insurance – Auto, Life, Health, Home
  • Interior Design Specialists
  • Jewelry Design & Retail
  • Kitchen Equipment and Supply
  • Landscape Designers, Maintenance,
  • Limousine
  • Magazine Publishing
  • Manufacturing Centers
  • Mattress
  • Medical
  • Blood Testing Center
  • Chiropractic
  • Clinical Trial
  • Clinic
  • Cosmetic Surgery
  • Dental Care
  • Orthodontics
  • Surgery
  • Reconstruction
  • Cosmetic
  • Dermatology
  • Dietitian
  • ENT
  • Family Practice
  • Hair Restoration Center
  • Hospital
  • Internal Medicine
  • Intermediate & Skilled Nursing
  • LASIK - Laser Vision Centers
  • Long-Term Care
  • Medical Spas: Laser, Massage, Botox, Filters
  • Wellness Center
  • Veterinarian
  • Optometrist
  • Ophthalmologist
  • Radiology
  • Pharmacy
  • Physical & Rehabilitation Therapy
  • Plastic Surgery
  • Podiatrist
  • Prosthetic (Design, Test, Manufacturer)
  • Urgent Care Center
  • Urologist
  • Moving/Relocation Services
  • Mystery Shoppers
  • OEM Parts Supplies
  • Outdoor/Sightseeing Adventure Tours
  • Outdoor Clothing & Gear
  • Party Equipment Rentals
  • Printing & Graphics
  • RV Sales & Service Centers
  • Real Estate
  • Recreational Sports Facilities
  • Restaurants
  • Salons, Barber, Hair & Nails
  • Shipping & Packaging
  • Signs, Banners, Billboards
  • Specialty Stores
  • Sports Complex Centers
  • Transportation, Car Rental
  • Youth Empowerment Centers
  • And More!

Fill out the form below if you would like to receive customized on-hold scripts tailored to your industry.

Hear What Our Clients Say

Our expertise will make your story a SUCCESS STORY!

From day one, our entire IT team has viewed Creations On-Hold is a true partner. In addition to our on-hold messages, they produce VoIP automated attendant greetings in multi-states.
Care Source (Managed Health Care)
Creations On-Hold produces our on-hold messages and Auto Attendant VoIP greetings for our locations in Ohio, Michigan, Illinois, Kentucky, Indiana, and Nevada. There’s been many times when we’ve needed same-day-turnaround, and they’ve come through for us; time and time again!
- First Financial Bank
We’ve been with Creations On-Hold for many years and we love our on-hold messages and our customers do too! We update four times a year. We brag about being the closest hotel to the entrance to Disneyland. We also broadcast our specials and promotions, new hotel renovations and amenities; including the largest pool in the Anaheim area. When we recently opened our new rooftop restaurant and bar, we immediately updated our on-hold messages, telling callers, they can now view, Disneyland’s nightly fireworks from Anaheim’s only rooftop bar and restaurant. It’s been a great asset to our hotel and a vital communication tool.
- Grand Legacy Hotel | Disneyland, California
We use Creations On-Hold for our on-hold broadcast messages. We provide a wealth of information about our pet health services, seasonal pet health tips, and recommend products to order on our website. The process was simple; they created a script, we made a few edits, and within one week, we were up & running. When we need to update, it’s easy.
- Banfield Pet Hospital
We knew what we wanted to broadcast on-hold but Creations On-Hold took it to another level. We are well known in Hollywood, Las Vegas, Reno and Atlanta for our upscale celebrity clientele’. We hold black-tie gala events and awards show after-parties so we needed a company that could portray our image and sophistication. Creations On-Hold did an incredible job.
The Dolce’ Group | Hollywood, CA
Dr. Simon is the personal dentist for Dr. Phil, as well as, other, high-profile clientele’. Dr. Simon broadcasts information on the newest cosmetic procedures and services available to his patients. Things are always changing in the medical profession, and we can inform and educate our patients while on-hold. It’s been an absolute necessity for my medical business.
Dr. Eddie Simon | California
We’re an upscale silver jewelry designer. Our designs are sold in jewelry stores across the country, and internationally; so, our phones are very active. Hiring Creations On-Hold was a great investment. Their creative writing team and voice talent have made us sound like a Fortune 500 company. We update monthly to announce our new designs, new trade shows, and special incentives. It’s also a powerful marketing tool at the holidays. It’s the best investment, we have made, and it truly pays for itself, over & over!
Frederic Duclos | Huntington Beach, California
Creations On-Hold really knows how to work with small businesses. We were quickly up & running, and the service works great. Our clients often comment on how much they have learned about our services and capabilities. Some customers ask to be put back on-hold!
RSVP Publications
We used to play the radio on-hold. Now, our customers learn about our Napa wine tours, airport transportation, corporate services, weddings and prom specials. Our on-hold messages have improved our customer service and increased our revenue.
Prestige Limousine | San Francisco, California

Additional references available upon request!

1-800-685-5808

Your Voice Partner!

Have A Question?

Whatever questions you have, feel free to get in touch with us!